Team Manager – Rodeo Drive

About the role

The Team Manager will lead a luxury retail store on Rodeo Drive, overseeing staff, merchandise, and the overall client experience. This role is responsible for meeting sales targets, maintaining high operational standards, and developing a motivated team that delivers exceptional service.

Key responsibilities

• Manage a team of Client Advisors, providing coaching, goal setting, and regular performance reviews.
• Achieve sales objectives set by regional leadership through effective team empowerment and client relationship tools.
• Recruit, onboard, and train new hires to ensure consistent delivery of brand standards.
• Maintain operational and merchandising standards, including floor supervision and visual presentation.
• Develop and execute events and incentives to grow the client base and strengthen local market presence.
• Collaborate with Store Manager and corporate partners to monitor client satisfaction metrics such as Voice of Client and Mystery Shop scores.

Required profile

• Proven experience in people management within a luxury or high‑end retail environment.
• Strong commercial mindset with a track record of meeting or exceeding KPIs.
• Excellent interpersonal skills for coaching staff, handling disciplinary actions, and liaising with corporate offices.
• Ability to plan succession, identify training needs, and deliver structured development programs.

Required skills