Team Manager – Luxury Retail

About the role

The Team Manager leads a luxury retail boutique, overseeing staff, merchandise, and the client experience. You will drive sales performance, uphold high operational standards, and nurture a motivated team in a fast‑paced, creative environment.

Key responsibilities

• Manage a team of Client Advisors, providing coaching, goal‑setting, and regular performance reviews.
• Recruit, onboard, and develop staff to meet company standards and deliver exceptional client service.
• Achieve sales targets set by the Regional Director and empower the team to exceed them.
• Maintain merchandising standards and ensure accurate store procedures, including disciplinary actions when needed.
• Identify training needs, coordinate regular training sessions, and report outcomes to the Training and Store Managers.
• Plan and execute events or incentives to grow the client base, focusing on the local market.
• Collaborate with the Store Manager and corporate partners to monitor client satisfaction metrics such as Voice of Client and Mystery Shop scores.

Required profile

• Proven experience in retail team leadership and sales management.
• Strong interpersonal skills with the ability to inspire and develop staff.
• Results‑oriented mindset focused on achieving KPIs and sales objectives.
• Excellent organizational abilities and attention to operational detail.

Required skills

What we offer

• Opportunity to work with an iconic luxury brand.
• Dynamic, creative work environment.
• Career development and internal growth pathways.