Team Lead – Gym Operations

About the role

The Team Lead supports the Club Manager in overseeing daily gym operations, ensuring members receive an exceptional experience. This role combines front‑desk duties with staff development and operational oversight.

Key responsibilities

• Assist in training, coaching, and developing front‑desk and gym staff.
• Handle member interactions, including check‑ins, sign‑ups, cancellations, and account updates.
• Answer phone calls courteously and address member inquiries.
• Provide gym tours and promote membership to prospective members.
• Support the Club Manager with team management, scheduling, and backup coverage.
• Maintain club cleanliness, appearance, and adherence to company policies.
• Help coordinate marketing promotions and ensure staff are informed.
• Manage inventory, order supplies, and track related reports.

Required profile

• Honest, strong work ethic with a customer‑focused mindset.
• Excellent communication, organizational, and leadership abilities.
• Basic computer proficiency.
• Physical ability to stand, walk, and lift up to 50 lb as needed.

Required skills

What we offer

• Employee appreciation programs and scholarship dollars.
• Free gym membership for self and one family member or friend.
• Health, dental, vision, and additional insurance options.
• Advancement opportunities within a fast‑growing fitness franchise.