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Team Lead – Customer Service

Bosch Group · Fort Lauderdale

New
Mid 🇬🇧 English
Excel Word PowerPoint Outlook

Job description

About the role

The Team Lead will manage performance and people for the Customer Service Team in the automotive sector, ensuring high‑quality assistance and emergency support via phone.

Key responsibilities

  • Monitor daily operational performance, initiate intraday actions to improve KPIs and track productivity.
  • Manage queue, workload, resource allocation and prioritize tasks.
  • Implement quality‑assurance processes, coach staff, and drive continuous improvement.
  • Handle administrative duties such as scheduling, payroll, disciplinary measures and appraisal interviews.
  • Participate in recruitment, status meetings and act as proxy for Product Team Leader and Trainer.

Required profile

  • University degree in Business Administration, Industrial Engineering or related field (preferred).
  • At least 4 years experience as a Team Lead in a Shared Service Center.
  • English level B2+/C1.

Required skills

  • Proficient in MS Office (Excel, Word, PowerPoint, Outlook).

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Bosch Group.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Source : ats:smartrecruiters

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Published 17 hours ago

Expires 1 month from now

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Bosch Group

Fort Lauderdale

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