System Administrator I – Onsite IT Support

About the role

JMARK Business Solutions Inc. is seeking a System Administrator I to serve as the onsite IT resource for a law‑firm client in Springfield, MO. You will provide day‑to‑day desktop and IT support for approximately 60 users, ensuring reliable operation of hardware, software, and network services.

Key responsibilities

• Deliver daily desktop support for users, handling requests via calls, emails, and ticketing system.
• Liaise with contracted IT vendors and software support providers to resolve issues.
• Troubleshoot hardware including desktops, laptops, printers, copiers, and peripherals.
• Provide exceptional customer service for personal devices such as phones, tablets, and laptops.
• Research, document, and communicate solutions, educating staff as needed.
• Utilize de‑escalation techniques and escalate complex cases to the external support provider.
• Contribute to the development of procedures and systems that improve service quality.
• Maintain up‑to‑date job knowledge through educational opportunities.

Required profile

• Minimum two years of experience in a technical operating capacity.
• Prior experience handling help‑desk tickets or providing desktop support is preferred.

Required skills

• Desktop support
• Hardware troubleshooting
• Ticketing system usage

What we offer

• Full‑time permanent position with competitive benefits.
• Opportunities to grow IT skills in a supportive, people‑first environment.