Support Engineer

About the role

Roboflow is looking for a Support Engineer to help enterprise customers get the most out of its computer vision platform. You will act as a consultative technical advisor, troubleshoot issues, and provide proactive guidance.

Key responsibilities

• Participate in on‑call rotation and resolve technical issues within SLA.
• Create technical content such as documentation, videos and knowledge‑base articles.
• Collaborate with Sales, Solutions Architects and Implementation Engineers to ensure a seamless customer journey.
• Provide feedback to product and field teams to shape roadmaps.
• Stay up‑to‑date with new product features and releases.

Required profile

• 5+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong problem‑solving skills, able to diagnose cross‑stack issues from data ingestion to model inference.
• Excellent communication, able to build trust with customers in high‑tension situations.
• Experience managing a portfolio of customer accounts and prioritising work based on impact.

Required skills

• Bash scripting
• Python scripting
• Computer vision and machine‑learning pipeline knowledge
• Edge device integration (Nvidia Jetson, Raspberry Pi, webcams)
• Cross‑stack troubleshooting across cloud infrastructure and network connectivity