Support Agent

About the role

tinyBuild is looking for a Support Agent who is passionate about video games and enjoys helping players resolve technical and gameplay issues. The role involves interacting with the community across multiple channels and turning player feedback into actionable information for the development team.

Key responsibilities

• Become familiar with tinyBuild’s portfolio of games and their common issues.
• Respond to player inquiries via email, support forms, Steam, Discord, and other community platforms.
• Troubleshoot crashes, save problems, connectivity errors, and platform‑specific behavior on PC, consoles, and mobile devices.
• Collect diagnostic data and create clear, actionable bug reports.
• Identify recurring problems and emerging trends across support and community channels.

Required profile

• Previous experience in player support, customer support, community management, or a similar player‑facing role.
• Strong written English with the ability to adapt tone to different players and situations.
• Ability to work independently, take ownership, and manage priorities across multiple projects.
• Patient, professional, and comfortable multitasking.

Required skills