Live Chat Agent

About the role

Crowe LLP is looking for a professional and experienced Live Chat Agent to join its customer service team. In this role you will interact with customers via live chat, providing timely and accurate assistance while ensuring a positive experience.

Key responsibilities

• Respond promptly and professionally to customer inquiries through live chat.
• Provide accurate information about products, services, orders, and company policies.
• Troubleshoot customer issues and deliver appropriate solutions.
• Escalate complex or unresolved issues to the relevant department.
• Handle multiple chat conversations efficiently while maintaining service quality.
• Record customer interactions and update relevant customer information.
• Follow company communication, privacy, and customer‑service guidelines.
• Identify customer needs and recommend suitable products or services when appropriate.
• Maintain a positive, patient, and professional tone in all interactions.
• Meet established customer service, response‑time, and performance targets.

Required profile

• Professional and experienced in live chat or customer support.
• Strong written communication skills and a courteous tone.
• Ability to manage several chat sessions simultaneously without compromising quality.
• Familiarity with company policies, product information, and order processes.
• Detail‑oriented and capable of accurately documenting interactions.

Required skills