Staff Assistant I – Airport Hub/Gateway

About the role

Join the Airport Hubs & Gateway Team within American Airlines' Customer Experience Division as a Staff Assistant I. You will provide essential administrative support to keep airport operations running smoothly while delivering a welcoming experience for employees and visitors.

Key responsibilities

• Coordinate meeting arrangements, manage filing systems, and ensure telephone coverage.
• Greet and direct customers, handle mail, and order/distribute office supplies.
• Reconcile P‑card spending, track anniversaries/birthdays, and arrange travel and hotel accommodations.
• Assist with management presentations and special projects.
• Troubleshoot office technology issues, including phones and copiers.
• Track onboarding tasks such as system access, locker assignments, badges, and training.
• Support station event planning and execution (e.g., crew luncheons, holiday meals, recognition events).
• Handle attendance and compliance, equipment distribution, payroll coordination, and operation coverage.

Required profile

• High School diploma or GED equivalent.
• Previous office or clerical experience.
• Strong organizational abilities and attention to detail.
• Ability to prioritize work, meet deadlines, and thrive in a fast‑paced environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Travel perks to 365 destinations worldwide.
• Comprehensive health, dental, vision, and prescription benefits from day one.
• Wellness programs, virtual doctor visits, and flexible spending accounts.
• Opportunities for career growth within a global airline.