Social Marketing Community Manager

About the role

Susan G. Komen is seeking a dedicated Community Manager for Social Marketing to lead daily social media listening, monitoring, and engagement across all channels. Working remotely from anywhere in the United States, you will ensure that our online community receives timely, accurate, and compassionate support while protecting the brand’s reputation.

Key responsibilities

• Monitor and respond to comments, messages, and tags on Facebook, Instagram, TikTok, LinkedIn, X, and other platforms daily.
• Identify keywords, topics, partner names, geographic signals, and risk indicators to refine monitoring queries.
• Use social listening tools to spot emerging issues, influential voices, and breakout stories before they escalate.
• Provide accurate, empathetic answers to inquiries from patients, survivors, caregivers, fundraisers, and the public.
• Support broader digital marketing initiatives and amplify Komen’s thought leadership.

Required profile

• Strong written communication and judgment.
• Compassionate approach with the ability to handle high‑volume interactions professionally.
• Experience managing online communities or social media channels.

Required skills

• Proficiency with Facebook, Instagram, TikTok, LinkedIn, and X (Twitter) platforms.
• Experience using social monitoring and listening tools.

What we offer

• 100% virtual work environment.
• Opportunity to make a meaningful impact in the fight against breast cancer.
• Collaborative, growth‑mindset culture.