Site Leader – Field Operations

About the role

The Site Leader will head Gopuff’s Chicago fulfillment facility, overseeing all daily operations and a team of Shift Leaders and Field Operations Associates. This fast‑paced position demands entrepreneurial drive, grit, and a focus on delivering a flawless customer experience.

Key responsibilities

• Plan, direct and own all facility functions including deliveries, inventory, equipment and systems.
• Drive improvements on KPIs such as order picking time, dwell time, drive time, defect rate and cost per order.
• Manage financial performance by controlling labor, productivity and other expenses to meet budget targets.
• Ensure compliance with Gopuff policies, legal regulations and safety standards.
• Develop and execute action plans to boost performance and operational quality.
• Coach site leadership on expense control, labor scheduling and budget adherence.
• Maintain a safe work environment and oversee asset protection and HR compliance.

Required profile

• Minimum 6 years of experience in a fast‑moving environment leading a workforce (retail, grocery, military, restaurant or equivalent).
• Bachelor’s degree preferred.
• Proven ability to lead through change, improve processes and work with fluid schedules, including peak hours (5 pm‑3 am) and weekends/holidays.
• Physical ability to stand, bend, reach, walk and lift up to 49 lb during shifts.

Required skills

• Strong written and verbal communication.
• Conflict resolution.
• Team development and engagement.
• Ability to analyze reports and implement compliance measures.