Shift Supervisor (M2) – Boise, ID

About the role

Applied Materials is seeking a Shift Supervisor (M2) to lead its Customer Engineers in the Boise district. The role focuses on building strong customer relationships, driving service excellence, and ensuring the district meets its financial and operational goals.

Key responsibilities

• Develop and maintain relationships with customers across all organizational levels and conduct regular visits to ensure satisfaction.
• Manage, coach, and direct all Customer Engineers in the district, handling performance management, salary planning, and career development.
• Provide business updates, oversee reporting, and act as the primary interface with Product Divisions for technical support and training.
• Partner with the District Sales Engineer on account planning and develop service support plans for system sales.
• Oversee system installations, RMA processes, and financial forecasting for the district.
• Execute customer escalation procedures and monitor mentor and award programs.

Required profile

• Associate’s Degree required; Bachelor’s Degree preferred.
• Proven ability to lead and develop a technical team, including performance evaluations and corrective actions.
• Strong communication and interpersonal skills for collaboration with customers, vendors, and internal stakeholders.
• Experience in managing budgets, forecasting, and achieving financial performance objectives.

What we offer

• Competitive salary range of $72,000 – $99,000 per year.
• Comprehensive benefits package focused on health, wellbeing, and professional growth.
• Supportive work culture that encourages learning, development, and innovation.