Semiconductor Field Service Engineer

About the role

KLA's Services team provides installation services and 24/7 technical support and parts delivery for its customers' semiconductor inspection and metrology equipment. This role is a Customer Service Engineer (CSE) providing service support for customer Micron Technology, Inc. in Boise, Idaho. The CSE handles tool repair, customer management and the associated logistics tasks, and works in a cleanroom environment.

Key responsibilities

• Be the main point of contact for customer service issues and the primary focal point for customer service on a variety of advanced KLA products.
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer sites, and assist customers with system issues so their production is not affected.
• Maintain preventive maintenance schedules on KLA tools at customer sites and carry out all PMs on schedule.
• Repair and update equipment at customer sites, including complex system-level problems with no standard procedure.
• Prepare field service reports and service requests in the CRM database, and cross-train and assist other field service engineers.
• Assist tech support on onsite escalations, give first-level applications support, and guide Installation Engineers and less senior CSEs on installations, dismantling and repairs.
• Manage the individual inventory account, help prepare customer quotes based on labor, travel and parts, and conduct customer orientation and technical training.
• Contribute to knowledge sharing and keep up with ongoing technical training, aiming for at least Certification Level 3 or PM training and basic proficiency in systems-level repair of a product family.

Required profile

• Bachelor's degree or equivalent; 0 years of related work experience considered, and military technical experience also considered.
• Good written and verbal communication skills, and the ability to work under pressure with tight timelines.
• Self-motivated and able to build strong relationships with customers, CSEs, applications engineers, technical support and sales teams.

Required skills

• Troubleshooting software, electronics, optics, mechanical, electro-mechanical and electro-optical systems.
• Computer theory, operating systems and networking in Windows, Unix or Novell environments.
• Cleanroom equipment repair and electro-mechanical troubleshooting.

What we offer

• Base pay of $25.15 to $42.75 per hour.
• Possible performance incentives, medical, dental, vision, life and other voluntary benefits, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.