Customer Support Engineer (Cleanroom Equipment)

About the role

KLA, a global leader in electronics for semiconductor manufacturing, is hiring a Customer Support Engineer (CSE) in Boise, Idaho. The CSE supports customers at their sites and trade shows with updating, troubleshooting, diagnosing and repairing highly complex capital equipment, and acts as the main point of contact for customer service issues. The role covers tool repair, customer management and logistics.

Key responsibilities

• Be the primary focal point for customer service issues and maintain strong relationships with customers, CSEs, applications engineers, technical support and sales teams.
• Evaluate, analyze, diagnose and troubleshoot equipment problems at customer sites and help customers keep their production running.
• Maintain preventive maintenance schedules on KLA tools and repair and update equipment, including complex system-level problems.
• Prepare field service reports and service requests in the CRM database, and cross-train and assist other field service engineers.
• Provide first-level applications support and guide Installation Engineers and less senior CSEs on installations, dismantling and equipment use.
• Manage the individual inventory account and help prepare customer quotes based on labor, travel and parts.
• Deliver customer orientation and technical training, contribute to knowledge sharing, and complete ongoing technical training.
• Achieve and maintain at least Certification Level 3 or PM training and basic proficiency in systems-level repair of a product family.

Required profile

• Bachelor's degree and 0 years of related work experience.
• Good written and verbal communication skills and the ability to work under pressure and tight deadlines.
• Proficiency working on electro-mechanical equipment in a cleanroom environment.

Required skills

• Troubleshooting software, electronics, optics, mechanical, electro-mechanical and electro-optical systems.
• Computer theory, operating systems and networking in Windows, Unix or Novell environments.
• Ability to work under pressure and meet strict timelines.

What we offer

• Base pay of $33.75 to $57.36 per hour.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave.