ServiceNow Developer – Technical Transformation Manager

About the role

Deloitte’s Enterprise Performance team is seeking a Manager, Technical Transformation on the GPS ServiceNow team. You will design, develop, configure and implement ServiceNow solutions that support mission‑critical and operational needs across finance, supply chain and IT operations.

Key responsibilities

• Translate business and functional requirements into scalable ServiceNow solutions, including workflows, forms, modules, dashboards and automation features.
• Collaborate with architects, functional team members and stakeholders to deliver platform capabilities aligned with engagement priorities.
• Troubleshoot defects, support testing activities and maintain technical documentation, platform standards and enhancements.

Required profile

• Bachelor’s degree and 5+ years of experience developing and configuring solutions on the ServiceNow platform.
• Strong written and verbal communication, meticulous attention to detail, and ability to work independently or as part of a team.
• Proven ability to lead projects or workstreams, manage multiple tasks in a fast‑paced environment and mentor others.

Required skills

• ServiceNow development and configuration.
• JavaScript and ServiceNow scripting.
• Workflow configuration and platform customization.