Service Strategy & Servitization Consultant
accenture · San Jose
Job description
About the role
Join Accenture's Smart Aftersales Service team to help global clients transform their service businesses through servitization, operating model redesign, and digital enablement. You will work on strategy, business transformation, and service innovation projects.
Key responsibilities
- Support Service Strategy and Servitization engagements, designing outcome‑based and subscription service models.
- Contribute to service operating model transformations and develop service portfolio and go‑to‑market strategies.
- Analyze service performance, identify improvement opportunities, and facilitate client workshops and strategic assessments.
- Support business cases and transformation roadmaps.
Required profile
- Advanced English and a university degree.
- 2–20 years of industry or consulting experience with exposure to aftermarket service strategy, servitization, aftersales operations, or service transformation.
- Experience in industrial equipment, high‑tech, automotive, aerospace & defense, utilities, telecommunications, energy, life sciences, or manufacturing sectors.
Required skills
- SAP
- Salesforce
- ServiceMax
- IFS
- IBM Maximo
- Siemens Teamcenter
- PTC Windchill
- Oracle
- D365
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accenture
San Jose