Service Desk ITSC
Jobs for Humanity · Fort Meade
Job description
About the role
The Service Desk ITSC provides first‑line support for internal and external IT service requests on Unix and Windows (NT) servers. The role involves logging, tracking, and resolving tickets while keeping users informed.
Key responsibilities
- Receive and acknowledge web‑ or email‑submitted service requests.
- Log, categorize, route, and, when needed, escalate tickets using the service request management database.
- Maintain history records and related documentation for each request.
- Perform account creation, modification, and deletion tasks.
Required profile
- Security clearance: TS/SCI.
- 0–5 years of experience, preferably with Microsoft Office applications.
- Associate’s degree or equivalent education.
Required skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Experience with Remedy ticketing system (plus)
- Unix knowledge (optional)
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Published 2 days ago
Expires 1 month from now
13 views · 0 interested
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Jobs for Humanity
Fort Meade
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