Business Systems Analyst – Accounts Receivable

About the role

The Business Systems Analyst – Accounts Receivable partners with ISS, Covista teams, institutions, and IT to deliver, maintain, and continuously improve enterprise business systems that support AR processes. The role ensures functional and analytical support of Banner AR functionality, aligning solutions with institutional and regulatory requirements.

Key responsibilities

• Own the end‑to‑end lifecycle of AR‑related Banner functionality, including analysis, configuration, testing, deployment, production support, and optimization.
• Analyze business processes to improve billing accuracy, reconciliation, compliance, standardization, and operational efficiency.
• Partner with stakeholders to assess requirements, explain current configurations, evaluate solutions, and support decision‑making.
• Develop and maintain reports, dashboards, and data outputs for operational oversight and compliance monitoring.
• Perform functional and data testing, including UAT, and ensure adherence to change control and audit requirements.
• Provide daily production support, incident resolution, SLA management, and identify long‑term improvements.
• Support interfaces, integrations, and data exchanges with IT teams and external vendors.
• Maintain documentation for audit readiness and create user guides for training and continuity.

Required profile

• Bachelor’s degree in Technology, Business, Analytics, Education, or related field.
• 2+ years experience as a Business Systems Analyst or equivalent, preferably in higher education.
• Experience supporting Ellucian Banner in an ERP environment.
• Strong business analysis skills, including requirements gathering, process modeling, and impact analysis.
• Ability to work in regulated, compliance‑driven environments.
• Excellent communication and collaboration skills with stakeholders at all levels.

Required skills

• Ellucian Banner configuration and support.
• SQL for data analysis, validation, and troubleshooting.
• Business analysis techniques and documentation.
• Testing and User Acceptance Testing (UAT) methodologies.

What we offer

• Hybrid work schedule (four days onsite, one day remote).
• Salary range $42,661.58 – $75,065.24 per year.
• Health, dental, vision, life and disability insurance.
• 401(k) with 6% employer match.
• Flexible Time Off policy and 12 paid holidays.