Service BDC Representative – Customer Service & Scheduling

About the role

Join an award‑winning service team at a multi‑brand automotive dealership. This fast‑paced, customer‑focused position offers strong earning potential through a competitive base salary plus commission.

Key responsibilities

• Answer inbound calls and schedule service appointments for customers.
• Make outbound calls to confirm appointments and increase service‑show rates.
• Deliver a professional, high‑level customer experience at every interaction.
• Support the service team with daily communication, follow‑up, and coordination.

Required profile

• Strong phone etiquette and communication abilities.
• Organized, reliable, and team‑oriented mindset.
• Positive attitude with motivation to earn commissions.
• Experience with BDC Central or CDK is a plus, but not required.

Required skills

• BDC Central (software platform)
• CDK (software platform)

What we offer

• Full‑time permanent position with competitive base pay plus commission (top performers earn $4‑5K monthly).
• Comprehensive benefits package including medical, dental, vision, PTO, and 401K.
• Growth opportunities within a luxury and performance brand dealership.