Senior Vice President of Operations, Student Housing

About the role

Yugo, a global student living brand, is looking for a Senior Vice President of Operations to lead the performance, people and operational strategy behind more than 40 student housing communities across the United States. Reporting to the President and working with Facilities and Leasing leadership, the SVP is a key member of the U.S. leadership team, accountable for portfolio performance, operational strategy, financial results, resident experience, client relationships and the development of the U.S. Operations organization. The role involves extensive travel across the U.S. and occasionally abroad.

Key responsibilities

• Lead the strategic and operational performance of the U.S. portfolio of 70+ student housing communities, setting priorities, standards and accountability, and driving annual NOI, revenue, occupancy and expense targets.
• Build and develop a team of senior and regional operations leaders, coach them, plan succession and create a culture of ownership and disciplined execution.
• Own portfolio NOI, revenue, operating expenses, forecasting, delinquency and bad debt, and partner with Finance, Sales & Marketing and Revenue Management on budgets, forecasts and asset business plans.
• Set portfolio-wide expectations for resident experience, service delivery and operational consistency, using feedback, NPS and reputation data to drive improvement.
• Oversee operational risk, compliance, audit performance and significant business issues, and lead Operations through acquisitions, dispositions, management transitions and organizational change.
• Represent Yugo in client meetings, industry engagements and other external forums.

Required profile

• 12+ years of progressive leadership experience in student housing, multifamily, hospitality or a related real estate operating environment.
• Significant senior-level experience leading a large, geographically dispersed, multi-state portfolio and through senior and regional operational teams.
• Strong third-party property management experience and a track record of building owner and client relationships.
• Bachelor's degree or equivalent combination of education and senior leadership experience.
• Willingness to travel extensively across the U.S. and occasionally internationally.

Required skills

• Deep financial acumen: P&L management, budgeting, forecasting, NOI performance and revenue strategy.
• Understanding of student housing leasing cycles, occupancy management and revenue strategy.
• Proven success turning around underperforming assets and scaling operating platforms.
• Preferred: experience with institutional owners, universities, P3 structures, acquisitions, dispositions and global organizations.

What we offer

• Competitive salary and bonus eligibility.
• Health, dental and vision coverage, 401k with 4% employer matching.
• Three weeks of PTO, paid wellness time, 11 paid holidays, paid parental leave, paid volunteer day and YuDay.
• Company-paid STD, LTD and life insurance.