Senior Product Manager – ArcGIS Online

About the role

As a Senior Product Manager on the ArcGIS Online team, you will strengthen the governance, process and coordination that align the team with its stakeholders, customers and colleagues, and deliver enhancements and new features end to end. The role focuses on building operating mechanisms that turn market signals, customer insights and ideas into documented, collaborative decisions. It is a hands-on individual contributor position based in Redlands, working closely with product development leads, engineering, program management, marketing, sales, support and others.

Key responsibilities

• Own idea intake and backlog governance: triage, evaluation, prioritization and clear decisions and ownership.
• Improve decision quality by clarifying problems, success criteria, dependencies and tradeoffs before delivery.
• Coordinate cross-team requirements and priorities, aligning product managers, engineering and go-to-market partners on scope and sequencing.
• Share regular, decision-ready updates on adoption, trends, risks and cross-team impacts.
• Set up scalable operating rhythms and lightweight templates for intake, planning and decision documentation.
• Represent customer themes in cross-feature planning and reflect them in priorities and roadmaps.
• Use analytics and telemetry to find patterns, gaps and opportunities and share insights that guide product decisions.

Required profile

• 5+ years in product, program or technical project management for software products.
• Experience building and running product operating rhythms (intake/triage, backlog governance, prioritization, planning cadences, decision documentation).
• Proven ability to align cross-functional partners (product managers, engineering, UX, marketing, sales, support) across teams and subsystems.
• Bachelor's degree in geography/GIS, computer science, information systems, business or a related field.
• Willingness to travel 10-20% (customer sites, conferences, strategic meetings).

Required skills

• Strong analytical skills: synthesizing customer feedback and usage data into decision-ready insights.
• Problem framing (goals, success measures, scope) and facilitation of decisions through tradeoff communication.
• Excellent written and verbal communication, including clear documentation and executive-ready synthesis.
• Comfortable in dynamic environments with shifting priorities and multiple concurrent initiatives.

Preferred qualifications include a master's degree (MBA or STEM), experience with ArcGIS Online, ArcGIS Enterprise or similar GIS/web platforms, product analytics/telemetry experience, familiarity with the Pragmatic Framework, platform product manager experience for SaaS products, and a relevant certification (Pragmatic, PMI, ACMP or equivalent). The estimated base salary range is $118,976-$194,688 USD, with health, dental, vision, life insurance, 401(k) and profit sharing, 80 hours of vacation and 12 paid holidays.