Senior IT Systems Analyst

About the role

Sedgwick is hiring a Senior IT Systems Analyst in Memphis. The role leads technical analysis for implementations and large, multi-line projects, reviews and documents user needs, and mentors and leads the business analysis team.

Key responsibilities

• Analyze approved business requirements, workflows, rules and acceptance criteria with the BA/PO and turn them into technical specifications and tasks.
• Document system behavior, integrations, interfaces, data mappings, edge cases and non-functional considerations.
• Identify technical impacts, dependencies and constraints and recommend solutions to Engineering and Architecture.
• Maintain traceability from business requirements through design, testing and the delivered system.
• Support backlog readiness, user story complexity estimates and planning, and validate delivered behavior against requirements.
• Create technical design documentation and maintain technical release documentation.
• Manage SSO implementations, certificate renewals and maintenance for client-facing applications, acting as the main technical liaison during onboarding, configuration, testing and deployment.
• Lead configuration discussions, production readiness reviews and cutover activities, and provide post-implementation support.
• Support the quality program, perform other duties as assigned and travel as required.

Required profile

• Bachelor's degree in Information Systems, Computer Science, Engineering or a related field preferred.
• Five years of related experience, or an equivalent combination of education and experience.
• Experience translating business requirements into technical specifications, supporting system integrations and data flows, and working in agile or hybrid environments (preferred).
• Experience in enterprise or regulated environments preferred.
• Credit security clearance confirmed by a background credit check is required.

Required skills

• Advanced systems analysis and technical requirements documentation.
• Defining system interfaces, APIs, data models and integrations.
• Understanding of system architecture, dependencies and data flows.
• Strong analytical, problem-solving and communication skills, able to work independently and collaborate across Product, Business, Architecture, Development, QA and Operations.