Senior Client Manager - Voluntary Benefits

About the role

Marsh's Voluntary Benefits team, part of its People and Investments business, is looking for a consultant with strong leadership skills who works independently and has excellent client communication and management. The role is hybrid, with at least three days a week in the office, and involves playing a key part in developing the overall strategy for a subset of clients.

Key responsibilities

• Maintain and expand a large to mid-sized book of business with larger or nuanced accounts across various industries, and contribute to sales for complex, high-priority accounts owned by senior colleagues.
• Develop sales and retention strategies based on an in-depth understanding of client needs, market trends and product and service offerings.
• Conduct client analyses to create customized product and solution recommendations.
• Resolve escalated issues promptly and keep relationships positive, meeting promised timelines and deliverables.
• Nourish relationships and professional networks within client organizations, attend industry events and conferences and represent the company.
• Work in an environment that embraces AI and technology-enabled tools.

Required profile

• Bachelor's degree required.
• Voluntary benefits subject matter experience and strong knowledge of products, processes and markets (supplemental health, ID theft protection, legal, auto/home, discount, purchasing programs, pet insurance, life with LTC).
• 5+ years as a consultant with a background in client management or sales of large clients.
• Current Life/Health license or ability to obtain one within 6 months of hire.
• Strong collaboration skills with Marsh Health & Benefits and Voluntary Benefits colleagues.
• What stands out: success with C-suite executives, expanding and retaining client relationships, and supporting large market clients.

Required skills

• Financial and business acumen.
• Ability to manage multiple, conflicting priorities in a fast-paced environment.

What we offer

• Base salary range of $119,000 to $237,500, depending on experience, skills, location and other factors, plus possible performance-based incentives.
• Health and welfare benefits, tuition assistance, 401K and other retirement programs, and employee assistance programs.
• Professional development opportunities and a diverse, inclusive workplace.