Senior Account Manager - Digital Marketing Agency

About the role

The Senior Account Manager joins Merkle, a Dentsu brand, to support two accounts: one retail and one oil & gas services. As the primary point of contact for the client, partner agencies and internal teams, the role leads the day-to-day execution of clients' marketing strategies and reports to the Senior Account Director. It is a hybrid position based in Chicago.

Key responsibilities

• Lead day-to-day interactions between the client, the internal delivery team and cross-functional Merkle teams
• Build and maintain strong, trusted relationships with client stakeholders and internal teams
• Keep campaign schedules, scopes and processes clearly defined, communicated and followed
• Lead internal and external client meetings
• Manage the accuracy, timeliness and quality of client deliverables
• Provide leadership, clarity and guidance to cross-functional delivery teams
• Keep the account strategy and client goals clear so they can be executed effectively

Required profile

• Bachelor's degree required
• 5+ years of related agency experience, specifically in digital marketing or marketing operations
• Demonstrated success managing client relationships and leading cross-functional teams
• Proven ability to manage multiple projects at once with attention to detail

Required skills

• Excellent communication, organization and meeting management skills
• Ability to coordinate campaigns and deliverables across teams

What we offer

• Annual salary range of $82,800 - $105,000
• Medical, vision and dental insurance, life insurance, and short- and long-term disability insurance
• 401k and flexible paid time off
• At least 15 paid holidays per year, paid sick and safe leave, and paid parental leave
• Hybrid work combining remote flexibility with regular in-person collaboration; some roles require 2-3 days per week in the office