Secretary II – Clinical Front Desk Support (35 hrs/week)

About the role

The Orthopedic Hospital at NYU Langone Health is seeking a Secretary II to provide front‑desk support for clinical intake operations. This full‑time position works 35 hours per week, Monday through Friday, and plays a key part in ensuring smooth patient interactions and efficient office workflow.

Key responsibilities

• Answer patient questions, provide information, and refer complex issues to senior staff.
• Schedule routine appointments and follow‑ups that do not require pre‑authorization.
• Prepare and maintain the daily schedule for clinical visits and procedures.
• Maintain organized, up‑to‑date patient files and handle filing, sorting, and distribution of documents.
• Process incoming and outgoing paperwork, secure signatures, and forward forms according to Medical Center procedures.
• Fax documents, manage supplies, and keep the work area clean and stocked.
• Assist and train less senior staff on intake‑related duties as needed.
• Draft simple memoranda, labels, and routine correspondence.

Required profile

• Ability to maintain confidentiality on privileged matters.
• Strong attention to detail and organizational skills.
• Effective communication with patients and staff.

Required skills

What we offer

• Opportunity to work in a nationally ranked orthopedic hospital.
• Collaborative environment that values equity and inclusion.
• Full‑time schedule with regular weekday hours.