Scheduling Manager, Home Care

About the role

The Scheduling Manager connects clients, families, referral sources, and field employees to ensure reliable, compassionate home care. This full‑time, in‑office position focuses on business growth, relationship management, and supporting nurses.

Key responsibilities

• Build and grow the office caseload through relationship development, sales‑minded outreach, and excellent service.
• Develop and maintain strong relationships with clients, families, referral sources, and nurses.
• Serve as a connector and troubleshooter between client needs and nurse staffing needs.
• Deliver exceptional client service by addressing concerns with empathy, professionalism, urgency, and consistent follow‑through.
• Support nurses through communication, problem‑solving, relationship management, and administrative guidance.
• Conduct desk‑based marketing outreach and occasional in‑person visits to referral offices.
• Partner with office leadership and clinical team members to support quality service, continuity of care, and business growth.
• Provide recruiting support, including onboarding and participation in after‑hours events and job fairs.
• Manage day‑to‑day activities primarily from the office using the Statewide system.

Required profile

• Sales‑minded, growth‑oriented professional who understands business expansion benefits.
• Experience leading, coaching, supervising, or managing people.
• Strong relationship‑building, communication, organization, and follow‑up skills.
• Positive, proactive approach with confidence to address difficult conversations.
• Ability to remain calm under pressure, addressing client and nurse concerns with empathy and professionalism.
• Strong judgment and problem‑solving skills in a fast‑paced environment.

Required skills

• Proficiency with computer systems and ability to learn the Statewide office technology.

What we offer

• Base salary of $50,000–$55,000 annually plus commission tied to gross margin growth.
• Comprehensive benefits: medical, dental, vision, paid time off, paid holidays, 401(k) with company match, employer‑paid life insurance, Employee Assistance Program, tuition reimbursement.
• Training, mentorship, and professional growth opportunities.
• Chance to make a meaningful difference for clients, families, and the community.