Sales Support & Marketing Coordinator

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, pantries and home offices. Its Sales Support & Marketing Coordinator combines sales administration with local marketing to grow the market, raise brand awareness, generate qualified leads and engage customers. The role partners with the sales team, manages leads and CRM, coordinates local marketing and events, and keeps the community presence strong. Showrooms are between Cross Keys Village, Linthicum and Annapolis.

Key responsibilities

• Develop and run local marketing campaigns, seasonal promotions, referral programs, client appreciation events, home shows, direct mail and social media advertising, and new product launches.
• Work with corporate marketing to adapt national campaigns locally and maintain a local marketing calendar.
• Create localized social media content and keep digital channels, Google Business Profile, Yelp and other listings up to date.
• Manage showroom events, educational workshops, sponsorships and community partnerships.
• Handle phone calls, emails and website inquiries, and manage lead activity in Salesforce CRM with timely assignments and follow-up.
• Support Design Consultants with lead follow-up and pipeline management, and produce weekly and monthly reports on consultations, leads, open projects and showroom traffic.
• Support sales administration such as warranty requests, trade programs and add-on sales, and coordinate company events like the annual celebration and installer meetings.

Required profile

• High school diploma or GED required.
• Associate's or Bachelor's degree in Marketing, Business Administration, Communications, Sales or a related field preferred.
• At least 2-3 years of experience in sales support, marketing coordination, customer service or administrative support.
• Experience in home improvement, construction, interior design, retail or luxury consumer brands preferred.
• Experience coordinating local marketing campaigns, events, community outreach or digital marketing preferred.

Required skills

• Proficiency with CRM systems, preferably Salesforce.
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Managing social media, Google Business Profile, online reviews and local business listings.

What we offer

• Pay starting at $23 per hour based on experience.
• Schedule Monday to Saturday with mixed shifts between 10am and 6pm.