Sales Development Representative - Automotive Ceramic Coatings & PPF

About the role

A high-volume automotive care company in Phoenix, Arizona, specializing in ceramic coatings and paint protection film (PPF), is hiring a sales development representative. Leads are warm and come from daily Meta ad campaigns, so the focus is on engaging interested prospects, answering questions and converting them into booked jobs. The company plans to open 2-3 more locations next year.

Key responsibilities

• Answer 30-50 unread customer conversations at the start of each shift by phone and text, and contact every new lead promptly.
• Manage ceramic coating and PPF sales pipelines through Day 1 Morning, Day 1 Evening, Day 2, Day 3 and Reactivation stages, keeping pipelines clean.
• Follow up on warm leads with calls and texts to book appointments.
• Conduct 5-10 minute conversational sales calls, handling objections and closing prospects.
• Book appointments in Field by creating customer profiles, selecting services, assigning technicians and confirming times.
• Collect a 15% deposit by card or payment link/Zelle, and identify upsell opportunities such as multi-year ceramic coating packages.
• Work toward a minimum monthly booked revenue of $65,000, with a target of $80,000-$90,000.
• Handle team requests such as follow-ups on no-shows and inquiries about job status, and take part in training, call reviews, shadowing and coaching.

Required profile

• Proven sales experience in phone sales, closing or appointment setting; not an entry-level position.
• Excellent spoken English with a clear accent and confidence under pressure.
• Ability to handle about 30 leads in 2 hours and manage calls and texts at once.
• Strong organization and attention to detail when booking services and scheduling appointments.
• Availability for 36-40 hours per week on a fixed schedule, including some 12-hour shifts.

Nice to have

• B2C inbound sales or high-volume BPO experience.
• Familiarity with Meta lead generation and follow-up.
• GoHighLevel or similar CRM, and Field or other field-service booking software.
• Interest in automotive services, car detailing, ceramic coatings or PPF.