Sales and Service Banker – Waterbury, CT

About the role

Join Santander as a Sales and Service Banker in Waterbury, CT, where you will act as a trusted advisor to customers, building lasting relationships and delivering tailored financial solutions. This role blends customer service excellence with sales expertise in a dynamic branch environment.

Key responsibilities

• Serve as a trusted advisor, understanding customers' financial needs and goals.
• Provide tailored banking, lending, and investment solutions while minimizing risk and defending against fraud.
• Proactively engage customers, process teller transactions, identify cross‑sell opportunities, resolve issues, and educate on digital banking tools.
• Collaborate with team members to achieve branch sales targets and contribute to overall branch success.
• Perform teller transactions—including deposits, withdrawals, and transfers—with accuracy and efficiency.
• Handle cash, maintain accurate cash‑drawer balances, and assist with custodianship and audits.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations as business needs dictate.

Required profile

• Ability to perform each essential duty satisfactorily.
• Strong communication skills in person, over the phone, or through digital channels.
• Commitment to delivering an elevated, personalized customer experience.
• Capability to identify opportunities to grow banking relationships.
• Willingness to collaborate with team members and partners to achieve branch goals.

Required skills