Sales and Service Banker – Brooklyn Branch

About the role

The Sales and Service Banker at Santander’s East 98th St branch in Brooklyn acts as a trusted financial advisor, building lasting relationships while delivering tailored banking solutions. You will combine teller duties with proactive sales, helping customers meet their financial goals and enhancing their digital banking experience.

Key responsibilities

• Process teller transactions accurately, including deposits, withdrawals, transfers, and cash handling.
• Identify and act on cross‑sell opportunities for banking, lending, and investment products.
• Provide personalized service, resolve issues, and educate customers on digital banking tools.
• Collaborate with team members to achieve branch sales targets and overall performance.
• Maintain compliance with regulatory requirements, internal policies, and fraud‑prevention standards.
• Support nearby branch locations when business needs arise.

Required profile

• Ability to perform essential duties with accuracy and efficiency.
• Strong customer‑service orientation and clear communication skills.
• Knowledge of banking regulations, risk management, and fraud defense.
• Experience handling cash and maintaining accurate drawer balances.
• Willingness to engage customers through both in‑person and digital channels.

Required skills