Rooms Controller
AC Miami Wynwood · Miami
Job description
About the role
The Rooms Controller greets, registers and services guests in a friendly manner while ensuring rooms are allocated according to guest preferences and hotel standards. The role works closely with housekeeping and reservations to manage room distribution and maintain high guest satisfaction.
Key responsibilities
- Assign rooms based on guest requests, pre‑register designated guests and prepare key packets.
- Register guests, verify payment methods, make and confirm reservations, and compute bills.
- Handle guest inquiries, resolve complaints, and elevate issues to a supervisor when needed.
- Secure valuables, perform basic bookkeeping, and balance accounts.
- Assist in the breakfast area or with luggage during peak periods and follow sustainability guidelines.
Required profile
- High school diploma or equivalent.
- Previous customer‑service experience or equivalent training.
- Ability to stand for long periods, lift up to 25 lb, and work flexible shifts including holidays.
Required skills
- Knowledge of Property Management System (PMS) platforms.
- Basic bookkeeping and audit skills.
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AC Miami Wynwood
Miami