RMA Technician

About the role

Thorlabs is seeking an RMA Technician to join its Newton, NJ facility. The role involves assembling, testing, and repairing electrical/electronic and electromechanical systems that support the company’s photonics products. You will work closely with manufacturing and engineering teams to ensure equipment reliability and customer satisfaction.

Key responsibilities

• Perform assembly, testing, and repair of electromechanical and electronic equipment, including laser sources, optical choppers, and photo‑detectors.
• Install, start up, and shut down equipment following company safety procedures and OSHA requirements.
• Diagnose equipment malfunctions using electrical/electronic and mechanical principles.
• Maintain performance and maintenance records, and carry out preventive maintenance tasks.
• Communicate potential electrical, mechanical, and manufacturing issues to management and engineering.
• Handle customer‑related duties such as returns, replacements, carrier claims, invoicing errors, and address changes.
• Assist and train other technical staff as needed.

Required profile

• Strong knowledge of electrical/electronic and mechanical theories and principles.
• Ability to troubleshoot and repair complex electromechanical equipment.
• Familiarity with safety and OSHA compliance in a manufacturing environment.
• Experience documenting maintenance activities and maintaining accurate records.
• Willingness to work onsite in Newton, NJ and travel to other Thorlabs locations when required.

Required skills

• Electrical/electronic troubleshooting
• Mechanical assembly and repair
• Laser source maintenance
• Optical chopper operation
• Photodetector testing
• OSHA safety compliance
• Preventive maintenance procedures