Retirement Consultant (Phone-Based Team)

About the role

The Retirement Consultant works as part of an award-winning, phone-based team focused on U.S. retirement, helping 401(k) participants who are leaving their employers make informed decisions about their retirement assets. The consultant educates participants on the options available, guides them through the rollover process and collaborates with the Personal Financial Services team to handle inbound and outbound call volumes. The position is hybrid.

Key responsibilities

• Educate participants on the differences, nuances and advantages of distribution options and products, presenting solutions aligned with their goals
• Analyze each participant's unique needs quickly and act accordingly
• Help partner-firm advisors navigate the distribution process and refer leads to plan advisors
• Become expert in John Hancock 401(k) and IRA products, including the JH Mutual Fund IRA, JH Managed IRA and JH GIFL IRA, and in investment options and education- and advice-based methodologies
• Assist participants in opening or funding a JH IRA account and review their current 401(k) against JH IRA options
• Work with financial intermediaries to channel assets into John Hancock, using tools such as the Fund Matching tool
• Deliver a professional customer experience, meet monthly activity and productivity targets, and take part in training and coaching programs
• Share process-improvement ideas with the team and perform other duties as assigned

Required profile

• Bachelor's degree preferred
• 1-3 years of financial services experience, preferably in phone and/or sales-type roles
• Securities industry Essentials (SIE) exam, Series 6 and Series 63 passed; Series 65 obtained within 90 days of hire
• Strong knowledge of IRAs, 401(k) plans and investments, and of John Hancock products, pricing, services and procedures
• Good working knowledge of 401(k) and IRA rules and regulations
• Preferred: Spanish language proficiency

Required skills

• Strong listening, customer service and communication skills
• Analytical thinking, problem solving, presentation and negotiation abilities
• Detail-oriented, with strong prioritization and time management
• Ability to build rapport with diverse audiences and work independently and collaboratively

What we offer

• Salary range of $40,000 to $66,700 USD, with incentive compensation tied to performance
• Customizable benefits including health, dental, mental health, vision, disability, life and AD&D insurance, and retirement savings plans with employer matching
• Paid time off and a flexible, inclusive work environment