Retail Security Account Manager

About the role

Allied Universal, a security and facility services company, is hiring a Retail Account Manager in Auburn, Washington. The role is accountable for the day-to-day operation of an assigned client account, including hiring, training, disciplining and terminating staff, and for building and maintaining relationships with clients and employees. A week-long management onboarding course is provided.

Key responsibilities

• Supervise daily security operations at the client site and manage a team of security officers, site and/or shift supervisors, including hiring, scheduling, payroll, training and coaching.
• Ensure high-quality security services that protect people and property, and build strong relationships with clients and employees.
• Coordinate support services so the account meets or exceeds financial and operational goals and delivers quality customer service.
• Maintain weekly operating schedules and payroll, and provide after-hours emergency response when required.
• Ensure reporting and contract compliance, communicate issues with the client, and handle escalated security issues and emergencies.
• Develop staff through performance management, resolve grievances, keep personnel records accurate, and share policies and announcements through the site READ file.
• Coordinate on-the-job training, client-specific training and annual refresher training, and keep operational procedures, uniforms, equipment, supplies and vehicles maintained.
• Use WinTeam for scheduling, billing and reporting, and enforce company policies.

Required profile

• Four-year degree in Criminal Justice, Business Administration or a related field.
• Previous contract security, facilities management, military or law enforcement experience.
• At least 2 years of business management, operations or supervisory experience depending on client size and scope.
• Experience hiring, developing and retaining staff, and outstanding interpersonal and communication skills.
• Ability to manage multiple priorities, a diverse team and client requirements, and to work independently in a team-oriented environment.
• Previous payroll, billing and scheduling experience preferred.

What we offer

• Salary of $92,196 per year.
• Medical, dental, vision, basic life, AD&D, retirement and disability insurance.
• Eight paid holidays, five sick days and four personal days.
• Vacation accrued at 3.08 hours per two weeks, paid out only where required by law.