Restaurant Host (Part-Time)

About the role

The American Girl Restaurant Host is a part-time position at the American Girl Retail Flagship in Los Angeles, reporting directly to the Café Manager. The host greets and seats restaurant guests, manages reservations and works with the restaurant team in a fast-paced, high-pressure environment.

Key responsibilities

• Greet guests promptly and seat them by keeping accurate waitlists and maximizing seating capacity
• Manage large crowds professionally and resolve challenging service situations diplomatically
• Create and maintain a pleasant ambiance in the dining room and party rooms through lighting, music and table placement
• Communicate dining room and party room setups, special requests and birthday information to the restaurant team
• Share information on store and restaurant events with guests
• Use the Zomato reservation system and the InfoGenesis register, along with Microsoft Office, to carry out job functions
• Initiate training opportunities with restaurant staff and assist them as needed

Required profile

• Preferred: experience as a restaurant host, hotel concierge or similar customer service position
• Preferred: computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and basic office equipment
• Preferred: experience working with children
• Able to work a flexible schedule, including nights, weekends and holidays

Pay range: $18.42 to $19.50 per hour, depending on work location, skills and experience. Mattel states it welcomes candidates who do not meet every requirement.