Restaurant Host

About the role

Delano Miami Beach, a luxury hotel with 171 rooms and food and beverage concepts, is hiring a Host for its restaurant. Working under the general guidance of the Head Host, the Host manages guest reception and seating, welcomes guests warmly, keeps the seating flow efficient and supports the front-of-house team in delivering excellent guest experiences.

Key responsibilities

• Greet guests warmly and professionally on arrival.
• Manage reservations, waitlists and seating assignments to optimize table turnover and reduce wait times.
• Coordinate with servers and kitchen staff for smooth guest flow and timely seating.
• Inform guests about wait times, special requests and seating availability.
• Train new hosts and share best practices and service standards.
• Keep the host station and entrance area clean and organized.
• Monitor guest feedback on seating and arrival and report issues to management.
• Follow health, safety and restaurant policies, complete daily reports and logs, and help with other front-of-house duties as assigned.
• Communicate clearly with team members, stay calm in emergencies and make sound decisions in unusual situations.

Required profile

• High school diploma or equivalent; bachelor's degree preferred.
• Previous customer service or hospitality experience, preferably in an upscale or fast-paced dining environment.
• Knowledge of front-of-house operations, including reservations and seating.
• Ability to stand or walk at least eight hours per shift and to lift up to 20 lbs regularly.
• Neat, clean and well-groomed appearance; specific uniform guidelines given by the supervisor.

Required skills

• Excellent verbal and written communication in English; additional languages preferred.
• Ability to multitask and stay calm under pressure.
• Team-oriented attitude and strong interpersonal skills.
• Working knowledge of equal employment opportunity, occupational safety and health, wage and hour and labor relations laws.