Public Area Attendant

About the role

Delano Miami Beach, a luxury hotel with 171 rooms, food and beverage concepts and a walk-in pool, is hiring a Public Area Attendant. Working under the general guidance of the Director of Housekeeping, the attendant helps keep the public areas clean and well presented and provides personalized service to guests.

Key responsibilities

• Keep all public restrooms and toilets clean, fresh-smelling and fully stocked, inspecting them at least once every thirty minutes
• Collect, fold and stock restroom towels from laundry, and return dirty towels and linens promptly
• Dust, clean and wipe walls, doors and tabletops in the lobby and public areas as needed
• Empty and clean trash bins regularly, and keep public area phones clean and operational
• Maintain furniture and equipment, reporting defects to the Housekeeping office
• Handle guest inquiries and complaints, manage lost property and follow key-signing procedures
• Keep cleaning equipment clean and functional, and take part in projects, special assignments and training
• Work with venue teams, stay calm in emergencies and adapt procedures to unusual situations

Required profile

• High school diploma or equivalent
• One to two years of experience in a public-facing position, preferably in an upscale or lifestyle brand hotel
• Gracious, friendly and approachable demeanor
• Able to stand or walk for an eight-hour shift and to twist, push/pull, reach, bend, climb and carry objects
• Neat, clean and well-groomed appearance; uniform guidelines given by the supervisor

Required skills

• Ability to multitask and pay close attention to detail in a fast-paced environment
• Positive working relationships with colleagues and other departments
• Excellent communication skills in English, reading, writing, speaking and understanding