Restaurant Host - American Girl NYC

About the role

The American Girl New York City retail store and restaurant is looking for a dynamic Host to deliver an outstanding dining experience to guests. The position sits within the Cafe/Restaurant team and requires open availability, preferably on Fridays, Saturdays and Sundays. The hourly rate is $19.00, based on education, skills and experience.

Key responsibilities

• Greet guests promptly and seat them by keeping accurate waitlists while maximizing seating capacity.
• Manage large crowds professionally and resolve challenging service situations diplomatically.
• Create and maintain a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
• Communicate dining room and party room setups, special requests and birthday information to the restaurant team.
• Share information about store and restaurant events with guests.
• Use the Zomato reservation system and the InfoGenesis register, along with Microsoft Office, to carry out job functions.
• Initiate training opportunities with restaurant staff and assist them as needed.

Required profile

• Experience as a restaurant host, hotel concierge or similar customer service position is preferred.
• Experience working with children is preferred.
• Able to work a flexible schedule, including nights, weekends and holidays, with Friday, Saturday and Sunday availability.
• Thrives in a high-pressure, fast-paced environment and handles difficult situations with good judgment and a professional demeanor.

Required skills

• Preferred: computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and basic office equipment such as copiers and fax machines.
• Ability to use the Zomato reservation system and the InfoGenesis register.