Residential Services Representative – Maui

About the role

The Residential Services Representative will be the primary point of contact for homeowners and guests at Discovery Land Company's Makena Golf & Beach Club in Maui. You will ensure homes are prepared, maintained, and serviced to the highest standards, delivering a world‑class experience for members.

Key responsibilities

• Serve as the main contact for assigned homeowners, providing exceptional service and communication.
• Inspect, stock, and secure properties before guest arrivals and after departures.
• Meet guests on arrival/departure, assist with luggage, grocery deliveries, and coordinate rental unit usage.
• Complete pre‑arrival and post‑departure checklists accurately and on time.
• Report emergencies to the Residential Services Manager and manage package deliveries.
• Perform general maintenance tasks and coordinate vendor schedules.
• Maintain owner binders, photo books, and guides for each home.
• Collaborate with other departments as needed and perform other duties as assigned.

Required profile

• Respect for Hawaiian values, history, and culture.
• Proven success in a leadership role within luxury property management, concierge, or member services.
• Positive attitude, professional demeanor, and strong interpersonal skills.
• Ability to work flexible schedules, including evenings, weekends, holidays, and shifts longer than eight hours.
• Physical ability to stand, walk, lift, and perform outdoor tasks for extended periods.
• Fluent in English; additional languages are a plus.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Teams
• Building Link platform