Reservations Coordinator – Luxury Hotel

About the role

The Reservations Coordinator will be the primary point of contact for guests booking business travel, transient stays, and small group reservations at a landmark luxury hotel. You will ensure smooth reservation processes, maintain accurate inventory, and deliver the high‑touch service expected by InterContinental guests.

Key responsibilities

• Coordinate reservations and requests for business travel and transient accounts.
• Assist with reservations for small groups as needed.
• Monitor the general reservations email inbox and office phone, handling changes and guest inquiries promptly.
• Monitor and balance daily guest‑room inventory.
• Manage rooms control and hotel inventory using Property Management and Reservation Systems.
• Collaborate closely with Front Office, Reservations, and Sales teams to maintain accurate inventory and rate availability.
• Coordinate all reservations for local negotiated and corporate business travel accounts.

Required profile

• Passionate, charming, confident, and internationally‑minded individual.
• Strong attention to detail and ability to multitask in a fast‑paced environment.

Required skills

• Experience with Property Management Systems (PMS) and reservation software.