Relationship Banker

About the role

As a Relationship Banker at Northwest Bank, you will be the primary point of contact for customers, delivering personalized financial guidance and creating seamless banking experiences. This role blends financial expertise with a people‑first approach to help customers achieve their financial goals.

Key responsibilities

• Serve as a trusted connection in the financial center, ensuring smooth customer interactions.
• Ask purposeful questions, listen deeply, and uncover meaningful financial objectives.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services aligned with customers' financial goals.
• Complete transactions accurately and efficiently while maintaining attention to detail.
• Develop and deepen relationships through proactive follow‑up, reliability, and personalized service.
• Build new relationships via community involvement, referrals, and networking.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Ensure compliance with policies, procedures, and regulatory requirements.

Required profile

• People‑focused with strong communication skills and curiosity.
• Motivated to learn and grow within the banking sector.
• Comfortable leading deeper financial conversations that align needs with solutions.
• Detail‑oriented and confident using technology and Microsoft Office applications.