Relationship Banker – Customer‑Focused Banking Role

About the role

As a Relationship Banker at Santander in Lancaster, PA, you will act as a trusted advisor, helping customers achieve their financial goals through personalized banking, lending, and investment solutions. The role blends sales, service, and digital engagement to drive branch performance and customer loyalty.

Key responsibilities

• Achieve or exceed sales targets by cross‑selling banking products and services.
• Develop and maintain strong relationships with existing and prospective clients.
• Prospect for new customers through networking, referrals, lead calling, and community engagement.
• Provide comprehensive transactional, servicing, and product support to meet customer financial needs.
• Deliver an elevated, personalized customer experience across in‑person, phone, and digital channels.
• Address customer concerns promptly to foster loyalty.
• Educate customers on digital banking tools and self‑service options.
• Ensure compliance with regulatory requirements and internal risk policies.
• Collaborate with team members and support nearby branches as needed.

Required profile

• Ability to achieve or exceed sales targets.
• Ability to develop and maintain strong client relationships.
• Ability to prospect for new clients through various outreach methods.
• Ability to ensure compliance with regulatory and internal policies.

Required skills

What we offer

• Opportunity to grow within a global financial services leader.
• Access to innovative digital banking platforms.
• Supportive team environment focused on customer‑centric transformation.