Regional Service Manager

About the role

ABB is hiring a Regional Service Manager for its Automation Energy Industries service business in the United States, based in Cleveland. The role reports to the Service Operations Manager and covers Field Service Management in the Central region, ensuring customer deliverables are executed and a team of Field Service Engineers is managed. The work model is hybrid.

Key responsibilities

• Lead and develop a regional team of field service professionals, covering resource planning, performance management, employee development and operational readiness.
• Drive financial and contract execution, ensuring compliance with contractual commitments, budgets, productivity targets and business objectives.
• Oversee delivery of field service activities, small projects and system upgrades, with quality, schedule adherence and stakeholder coordination.
• Champion health, safety, environmental, security and regulatory compliance across field service activities.
• Improve customer satisfaction and regional business performance by building trusted customer relationships and supporting local, hub and global goals.

Required profile

• Bachelor's degree in Engineering, Computer Science, Business or a related field, plus 10+ years of relevant experience; alternatively a two-year degree in Process Automation, Computer Science or a comparable field with significant relevant experience.
• Current visa or authorization to work in the United States.
• Excellent written and verbal English communication skills and a high attention to detail.

Required skills

• Experience with 800xA, Harmony/Symphony Plus or ABB heritage control systems.
• Sound knowledge of ABB Field Service tools and methodologies.
• Basic product knowledge of PLCs, DCS, SCADA, process instrumentation, Microsoft networking, network and field communications protocols and electrification.
• Basic industry knowledge of power generation and transmission, pulp and paper, metals and mining, oil and gas, and utilities and water.

What we offer

• Expected annual salary of $100,500 to $160,800, with eligibility for a short-term incentive plan and annual bonus.
• Medical plans (PPO or high-deductible with HSA), dental, vision, life insurance and disability coverage.
• Supplemental benefits, parental leave of up to 6 weeks, Employee Assistance Program and employee discount program.
• 401k savings plan with company contributions, ESAP and 11 paid holidays.