Associate Demand Field Service Technician

About the role

ABB is hiring an Associate Demand Field Service Technician in Cleveland, Ohio, within the Automation, Energy Industries Division. The role reports to the Regional Service Manager, Western US, and covers Demand Associate Field Service in Automation Energy Industries Service. It is a hybrid position and follows ABB standard processes, quality standards and safety guidelines.

Key responsibilities

• Provide site service to ensure safe and efficient plant operation using the ABB Distributed Control System.
• Handle periodic, routine preventive maintenance and shutdown support, with additional support from ABB Technical and Advanced Services where applicable.
• Troubleshoot low-complexity hardware and software issues of the distributed control system and manage technical support requests on behalf of customers.
• Maintain the customer database by logging each call and the support provided.
• Suggest ABB solutions to improve system performance and expand the value-added service offered under the existing contract.
• Communicate effectively with site stakeholders so that contracted services meet or exceed expectations, and respond to customer questions accurately and on time.
• Keep a follow-up system with customers to confirm that technical advice was effective.
• Support projects for hardware and software upgrades, system modifications and additions, on-line and off-line.

Required profile

• High school diploma or GED required; a special combination of experience and/or accomplishments will be considered.
• Willingness to maintain overnight travel of 80%.
• Fluent English, a legal driver's license and work authorization to work for ABB in the US.
• Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus and a professional attitude.

Training and career path

• A formal traineeship with ABB University training, on-the-job training and mentorship.
• Career pathways include Advanced Services, Technical Support, Project Engineering, Commission Services, Research and Development and Quality.
• Relocation assistance may be provided if applicable.

What we offer

• Health, dental and vision plans, company-paid life and AD&D insurance, and voluntary options.
• Short and long term disability coverage, and supplemental accident, hospital indemnity, critical illness and pet insurance.
• 401(k) savings plan with company contributions and an Employee Stock Acquisition Plan.
• 11 paid holidays and vacation based on years of service.