Real-Time Operations Controller (TS/SCI)

About the role

CACI is hiring a Real-Time Operations Controller in its Intelligence category, based in Springfield. The role is part of a 24x7x365 crew that monitors ground equipment and services scheduled by users within an automated planning and scheduling system, working shifts from 5am to 5pm or 5pm to 5am. The position requires a TS/SCI clearance with polygraph and up to 25% travel across the continental US.

Key responsibilities

• Monitor the status of initiated services and reschedule them when interrupted, and assist with service setup and execution
• Work with crew members to keep the system healthy, troubleshoot issues and gather information
• Lead daily turnover, update the operations log and review operator logs for accuracy
• Support system testing after upgrades and during maintenance, and monitor system performance to act on event notifications
• Report discrepancies, investigate and fix procedural ones, and identify process improvements
• Coordinate with subsystem engineering experts to implement configuration changes and maintenance on the network
• Certify in multiple operator positions, with knowledge-based and on-the-job training before certification testing
• Perform remote diagnostic monitoring, support mission processing, and handle requests for re-processing, playback and lab analysis, giving customers feedback on results
• Support payload operations with other team members

Required profile

• Bachelor's degree and at least 3 years of directly related experience, or an equivalent combination of education and experience
• TS/SCI clearance with minimum polygraph to start; a higher-level polygraph is required later
• Willingness to work 12-hour shifts (5am-5pm or 5pm-5am)
• Desired: experience in a real-time operations environment, SIGINT analysis and collection, and real-time watch operations support

Required skills

• Understanding of radio frequency spectrums and how they are used, acquired and corrected
• Understanding of complex satellite infrastructure and satellite communication systems
• Networking experience
• Strong analytical and troubleshooting skills, multitasking and written and verbal communication skills

What we offer

• Proposed pay range of $78,700 - $165,200, depending on location, contract wage rates, experience and skills
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits
• A culture of integrity, a flexible time-off benefit and learning resources