Quality Assurance Handler – Claims

About the role

ClaimSorted is looking for a Quality Assurance Handler to elevate the quality of its AI‑native claims processing platform. You will work directly with claims handlers and team leaders to audit, improve, and ensure the reliability of claim outcomes.

Key responsibilities

• Conduct quality audits on open and closed claims as well as telephone interactions.
• Identify individual and systemic failure points and provide actionable feedback.
• Collaborate with team leaders to develop and track quality improvement plans.
• Spot process improvement opportunities that enhance claims handling quality.
• Support broader technical claims functions, including complaints handling and payment controls.

Required profile

• Based in or willing to relocate to Dallas, TX with legal work authorization.
• Licensed claims adjuster with 5+ years of experience across at least two product lines (property, auto, travel, liability).
• 2+ years of experience performing quality assurance on insurance claims.
• Strong organizational skills and the ability to prioritize work independently.
• Comfortable using data to drive decisions and a team‑oriented, ambitious mindset.
• Startup or high‑growth environment experience is a plus.

Required skills

What we offer

• Fast‑track career growth compared to traditional insurers.
• Real responsibility, training, and a performance‑driven environment.
• Values that emphasize speed, over‑delivery, and a customer‑first mindset.