Public Information Assistant – Guided Tours

About the role

The Department of Global Communications at the United Nations Headquarters is seeking a Public Information Assistant to join the Guided Tours Unit. You will lead one‑hour lecture tours for a diverse global audience, showcasing the history, work, and facilities of the UN.

Key responsibilities

• Conduct engaging, one‑hour tours covering UN history, peace and security, development, and human rights.
• Participate in daily and special briefings on topics such as peacekeeping, disarmament, and human rights.
• Research and stay current on UN activities and publications in English.
• Handle politically sensitive questions with tact, adapting explanations for children, students, seniors, VIPs, and media.
• Plan, schedule, and dispatch tours, ensuring smooth daily operations.
• Allocate daily workload among Public Information Assistants, monitor attendance and punctuality.
• Adjust tour plans on short notice and report operational issues to senior coordinators.
• When needed, prepare and deliver morning briefings on UN activities and world news.

Required profile

• Demonstrated knowledge of UN history, structure, and programs.
• Excellent communication and diplomatic skills for diverse audiences.
• Ability to work under pressure, manage schedules, and adapt quickly to changes.
• Strong research skills and proficiency in English.

Required skills