Proposal Operations Specialist

About the role

Rekall Technologies is seeking a highly organized Proposal Operations Specialist to own the end‑to‑end proposal and agreement process. Working closely with the Sales team, you will translate technical service details into polished client‑facing documents while adhering to U.S. East Coast business hours.

Key responsibilities

• Create, format, revise, and finalize client proposals and agreements.
• Write and maintain high‑quality service descriptions for all offerings.
• Manage and continuously improve the library of service descriptions and proposal templates.
• Transform technical service information into clear, professional client documentation.
• Handle multiple rounds of revisions while ensuring accuracy and consistency.
• Support the sales process by providing accurate and well‑written service documentation.

Required profile

• Strong command of written and spoken English.
• Proven experience drafting professional business documents, especially proposals or agreements.
• Excellent attention to detail and a high standard for document quality.
• Ability to work 9:00 AM – 5:00 PM Eastern Time (ET), Monday‑Friday.

Required skills

• Microsoft Word
• Microsoft Excel
• AI writing tools such as ChatGPT or Grok
• Familiarity with ConnectWise (advantageous)

What we offer

• Permanent contract renewed every three months.
• Monthly remuneration of R31,000 – R35,000.
• Opportunity to work in a fast‑growing U.S.‑based MSP environment.