Program Specialist I

About the role

The Program Specialist I oversees the Helping Hands Program for an assigned area, managing donation intake, inventory, distribution and disposal of equipment for rural volunteer fire departments.

Key responsibilities

• Administer all functions of the Helping Hands Program, including receiving donated gear, maintaining inventory records, and overseeing disposal of unserviceable items.
• Coordinate transfers with field staff, supervise a seasonal employee, and manage vehicle title research, SCBA testing, and warehouse operations.
• Serve as primary contact for volunteer fire departments and donors, handling inquiries, scheduling pickups, and delivering equipment.
• Maintain accurate electronic and paper files, process purchases and travel transactions, and use the FireConnect web application for program management.
• Support Fleet Acquisition and Disposal operations, including surplus intake, property transfer records, and auction preparation.

Required profile

• Bachelor's degree in Business Management, Supply Chain Management, Project Management or related field, or equivalent experience.
• At least two years of experience in program operations or delivery.
• Valid Texas driver’s license (or ability to obtain within 30 days).

Required skills

• Working knowledge of Microsoft Office applications.
• Proficiency with the FireConnect web application.

What we offer

• Medical, dental, vision, life and long‑term disability insurance.
• Retirement benefits, paid time off and health & lifestyle programs.
• Educational incentives and tuition reimbursement opportunities.