Program Specialist I – Helping Hands Program

About the role

The Program Specialist I oversees the Helping Hands Program for an assigned area, managing the donation, inventory, and distribution of essential fire‑department equipment. The role includes supervising a seasonal employee and supporting fleet acquisition and disposal operations.

Key responsibilities

• Administer all functions of the Helping Hands Program, from intake of donated gear to inventory management and disposal of unserviceable items.
• Coordinate equipment transfers with field staff, oversee vehicle title research, SCBA testing, and warehouse operations.
• Serve as primary contact for volunteer fire departments and donors, handling inquiries, scheduling pickups, and delivering equipment.
• Maintain electronic and paper records, process purchases and travel transactions, and manage program applications using the FireConnect web application.
• Manage agency credit cards, support emergency response activities, and perform other assigned duties.

Required profile

• Bachelor’s degree in Business Management, Supply Chain Management, Project Management or related field, or equivalent experience.
• At least two years of experience in program operations or delivery.
• Valid Texas driver’s license (or ability to obtain within 30 days).
• Strong judgment, attention to detail, and ability to work independently in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using the FireConnect web application for inventory and request management.

What we offer

• Competitive benefits package including medical, dental, vision, life and long‑term disability insurance.
• Retirement benefits, paid time off, health and lifestyle programs.
• Educational incentives and tuition reimbursement opportunities.